Infosys BPM is the business-critical technology partner for the worlds most successful organizations. As a global leader in Business Transformation, Infosys provides strategic business consulting, technology, engineering and outsourcing services to help clients leverage technology and create impactful and measurable business value for every IT investment
Infosys BPM Walk In
- Qualification:Any Graduate
- Experience : 01-04+years
- Job Location:Hyderabad
- No.of Openings: 200
- Role:Technical Support Gaming Process
Related Jobs: Sai Life Sciences Walk-In On 13th July 2024
Job description:
Documents to Carry:
- Carry a Copy of print out your updated resume.
- Carry any photo Identity proof (Aadhar Card / PAN Card/Driving License/Voters ID card/Passport).
Job Description for your reference:
Work Location: Hyderabad
Education Qualification: Full-time graduation / Post graduation
Shifts: Night Shifts
Experience required: 1 to 4 years in gaming support process is mandatory.
Roles and Responsibilities: As a Phone and Chat Agent, you will play a crucial role in providing exceptional customer support to the Gaming users. Your primary responsibilities will involve assisting customers via phone, and chat, addressing and resolving technical issues related to the Gaming services and products.
Key Responsibilities
1. Technical Support:
- Provide technical assistance to customers via phone and chat.
- Troubleshoot and resolve technical issues promptly.
- Assist customers in setting up and configuring Gaming device hardware and software.
2. Product and Service Information:
- Educate customers about the products, services, and features.
- Provide detailed information on subscription plans, game titles, and additional offerings.
- Guide users through troubleshooting steps and self-help resources.
3. Documentation and Ticket Management:
- Create and maintain support tickets for customer interactions.
- Document all interactions accurately in the CRM system.
- Ensure timely follow-up and resolution of open tickets.
4. Quality Service Delivery:
- Deliver high-quality customer service by demonstrating excellent communication skills and technical expertise.
- Meet or exceed specified service level metrics for response time and issue resolution.
- Handle both basic and complex inquiries professionally and efficiently.
Additional Skill Set:
1. Customer-Centric Attitude:
- Passion for helping customers and resolving their issues.
- Patience, empathy, and active listening skills
2. Technical Proficiency:
- Familiarity with gaming consoles, games, and services.
- Ability to troubleshoot common technical problems
3. Communication Skills:
- Clear and concise verbal and written communication.
- Ability to explain technical concepts to non-technical users.
4.Problem-Solving Abilities:
- Analytical mindset to diagnose and resolve issues effectively.
- Adaptability to handle diverse customer scenarios.
5.Team Player:
- Collaborate with colleagues and cross-functional teams.
- Willingness to learn and stay updated on console related developments
Additional Information:
- This position requires working in permanent night shifts.
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance.
Like what you’re seeing and if you found the write up useful, would love to hear your feedback in the comment section. Do share, like and follow for more on Facebook, Instagram, Twitter, Telegram, Whatapp & Whatapp Channel.
Related Jobs: Glenmark Pharmaceuticals Walk-in On 14th July 2024 for Multiple Positions
More Job Updates Join What’s App Group – Click Here
Join Telegram Group – Click Here
