Infosys BPM is the business-critical technology partner for the worlds most successful organizations. As a global leader in Business Transformation, Infosys provides strategic business consulting, technology, engineering and outsourcing services to help clients leverage technology and create impactful and measurable business value for every IT investment
Infosys BPM Walk In
- Qualification:Any Graduate
- Experience : 01-02+years
- Job Location:Bengaluru
- No.of Openings: 150
- Role:Service Desk Voice Process
Time and Venue:
11th July , 9.30 AM – 5.30 PM
785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark: Sindhoora Convention Center
Related Jobs: Sai Life Sciences Walk-In On 13th July 2024
Job description:
- Analytical and Problem solving skills
- Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
- Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
- Display ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
- 12-18 months work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
- Intermediate knowledge of (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
- Experience of working within a busy Service Desk environment, showing experience of systems, support, diagnostic and resolution.
- Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
- Intermediate knowledge of Network collaborations & VPN, TCP/IP, OSI, Network devices and carriers.
- Basic networking knowledge
Time Management Skills
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value
- Ability to Multitask
Communication & Relationships Skills
- To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.
- Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Skills & Knowledge
- Basic knowledge of ITIL, agile frameworks, service governance model
- Good understanding of dependencies between different business areas, their processes and the tools used
- Excellent verbal and written communication skills
- High level of interpersonal skills, including active listening and understanding
- Good organizational skills and ability to prioritize workloads.
- Work to tight deadlines / service levels
- Business etiquette
- Broad knowledge of IT products, services and terminology
Aptitudes
- Identification of problems and solutions
- Ability to actively acquire new knowledge and skills and champion new methods, digital systems and processes to improve performance
- Presentation of technical functionality to a non-technical audience
- Working knowledge of MS Office products
- Energized by working both independently and in cross-functional teams establishing good relationships Customer focused
- Motivated by working agile and being open to change
- Motivated by continuously developing and enhancing self in support practices and staying at the frontier of modern principles and frameworks
Documents to Carry:
- Carry a print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Like what you’re seeing and if you found the write up useful, would love to hear your feedback in the comment section. Do share, like and follow for more on Facebook, Instagram, Twitter, Telegram, Whatapp & Whatapp Channel.
Related Jobs: Glenmark Pharmaceuticals Walk-in On 14th July 2024 for Multiple Positions
More Job Updates Join What’s App Group – Click Here
Join Telegram Group – Click Here
