Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM
Genpact Mega Walk-In Drive
- Experience: 00-02+Years
- Qualification: Any Graduate
- Job Location: Hyderabad
- Role :Non-Voice -Content moderation Roles (English & Hindi)
- Openings: 01
Time and Venue
6th September, 11.30 AM – 2.00 PM
Venue: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
Related Jobs: Intas Pharmaceuticals – Walk-In Interviews on 5th Sep’ 2024 for Manufacturing / Engineering Departments
Job Description
Responsibilities
- Provide resolution to maintain standards of quality
- Review content and provide resolution based on prescribed guidelines
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
Qualifications we seek in you
Minimum qualifications
- Graduate (Any Discipline except law)
- Freshers are eligible (Candidate should be able to Read/speak/comprehend Hindi and English language)
- Candidate with previous exp. (1-2 year) in voice/non voice process can also appear for interview.
Preferred qualifications
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- You should be able to work on a flexible schedule (including weekend shift)
